PokemonHunter
PokemonHunterCard Price Index

Return Policy

Our return policy for Pokémon TCG cards purchased through eBay UK listings.

30-Day Return Policy

We want you to be completely satisfied with your purchase. Most sellers on eBay UK offer a 30-day return window from the date of delivery.

To be eligible for a return:

  • The item must be in the same condition that you received it
  • The item must be in its original packaging
  • For graded cards, the grading slab must be intact and undamaged
  • Proof of purchase (eBay order) is required

How to Initiate a Return

To return an item purchased through eBay UK:

  1. Go to your eBay purchase history
  2. Find the order you wish to return
  3. Select "Return this item" and follow the prompts
  4. Select a reason for the return
  5. Print the return shipping label (provided by eBay)
  6. Pack the item securely and ship it back

Return Shipping Costs

Buyer Pays Return Shipping: For most returns, the buyer is responsible for return shipping costs.

Seller Pays Return Shipping: The seller will cover return shipping costs if:

  • The item is damaged, defective, or not as described
  • The wrong item was sent
  • The item does not match the listing description

Refunds

Processing Time: Refunds are typically processed within 3-5 business days after the seller receives the returned item.

Refund Method: Refunds are issued to the original payment method used for the purchase (PayPal, credit card, etc.).

What's Refunded:

  • Full item price
  • Original shipping costs (if the return is due to seller error)

Return shipping costs are only refunded if the item is not as described or defective.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as "No returns accepted" in the listing
  • Sealed products that have been opened
  • Custom or personalized items

Please check the specific listing for return eligibility before purchasing.

eBay Buyer Protection

eBay UK offers buyer protection that covers you if:

  • Your item doesn't arrive
  • Your item arrives damaged or is not as described
  • The seller refuses to honor their return policy

For issues with returns, contact eBay customer support for assistance.

Important Note

PokemonHunter is a price tracking service that links to eBay UK listings. All returns and refunds are handled by eBay and the individual sellers. Return policies may vary by seller. Please check the specific seller's return policy on the eBay listing before purchasing.

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